Paw Prints Dog Grooming

Policies

Paw Prints Dog Grooming will always provide the best dog grooming services and where possible meet the exact requirements of its clients wishes. However in order to provide the best possible standards and service of dog grooming and animal care Paw Prints Dog Grooming has set policies to which is adhered to.

CANCELLATION & MISSED APPOINTMENTS

24 Hours notice must be given for cancelled appointments, a 100% cancellation fee will be charged and payable on next appointment. This also includes missed appointments

LATE COLLECTIONS

It is imperative that your dog is collected on time due to other clients grooming appointments. A fee of £10 will be charged for every 15 minutes late.

FLEAS

If fleas are found on your dog during the grooming process A fee of £20 will be added to your grooming appointment this will cover the cost of a flea shampoo treatment, disinfecting and flea bombing my salon.

BITCHES IN SEASON

If your dog is in season she should NOT be brought into the salon to be groomed. A bitch in season can become very stressed and a trip to the groomers can cause extra strain on an already hormonal dog therefore i will NOT groom any bitch in season. This would also upset any male dogs i would in on the same day.

SURGERY

I f your dog has had any type of surgery including being spade then please let me know. I will require notification from a vet to inform Paw Prints Dog Grooming that i can go ahead with the groom. Without the notification i will NOT groom your dog and if i have not been informed of surgery and need to cancel your appointment you will be required to pay in full for your appointment.

OLD AGE DOG

Any dog over the age of 10 will only have work done which they will tolerate otherwise this will cause extra undue stress to the dog at a time in their life they do not need.

VETERINARY TREATMENT

It must be clearly understood and agreed that whilst every care and attention is given to your dogs they are accepted at the owners risk. Paw Prints Dog Grooming first concern is for the welfare of your dog so in the event of injury or illness a vet may sought and unless it can be clearly shown that Paw Prints Dog Grooming is liable all costs in the connection and in the carrying out of this instruction shall be at the owners expense.

MUZZLES

Any dog deemed unsafe to work with, without a muzzle will be muzzled unless specifically requested otherwise by the owner or if the dog will not tolerate one.

If this is the case, all work will be attempted but may not be completed.

NERVOUS ANXIOUS RESCUED DOGS

Do you have a nervous anxious or even rescued dog ? Then you'll understand that it will take a while to build back trust with us humans. This works the same for their groomer. It can take from a few visits to a few years for the trust to be complete between the dog and the groomer.

With your dogs first visits, i will not do anything your dog doesn't want me to do, unless it is absolutely necessary for health reasons. This has a detrimental effect on building trust and will therefore take longer for your dog to relax in the long term. The grooming process will be attempted but not done until they are ready to let me do it, which, in time they will. Once your dog has visited me a few times they will relax and relise its not bad after all and their trusted owners will be back for them. I can them start the full grooming process with them with ease. You will have a happy doggy who is willing to go to the groomers and leave relaxed and of course looking fantastic. The welfare and happiness of your dog is my main priority.

COMPLAINTS

Sometimes it can be difficult interpreting a customers request exactly so if for any reason you are not happy with your grooming experience please let me know within 24 Hours breaking off the text-only areas of your page to keep your website interesting to visitors.

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